An open-source application built with R programming language for clinical laboratories to innovate process of excellence and overcome the uncertain outlook during the global healthcare crisis

Clinical laboratories must thrive using supportive analytical tools to maintain the cost control and profitability during economic uncertainty, the shortages of laboratorians, and public healthcare emergencies like the COVID-19 pandemic. R Programming is a comprehensive open-source and platform-independent tool that can manage large datasets and display key performance indicators through real-time dashboards. This study seeks to innovate the performance excellence framework of small-sized clinical laboratories located in the United States, using R Programming's Shiny App dashboard. It will also encourage small-sized clinical laboratories to transition into a next-generation enterprise by digitizing their decision-making tools and improve performance using data analytics. © 2020 IEEE.